• All our deliveries are made through reliable courier service so the clients can keep a full track of their balloon parcel, giving you complete visibility of all your parcels.
• You can select your required delivery date at the check-out page. Due to the current circumstances all courier companies are overworked and are currently not taking same day delivery. Hence, we recommend ordering balloons prior to the actual day, so that they are delivered in time for the event. The balloons will last as we only use high quality balloons and helium only.
• Various test runs have been done before starting the pan Pakistan delivery.

• The cities we are currently catering to are:
  • Karachi
  • Lahore,
  • Islamabad,
  • Multan,
  • Gujranwala,
  • Sialkot,
  • Hyderabad,
  • Sukkur,
  • Faisalabad,
  • Rawalpindi,
  • Sargodha,
  • Nawabshah,
  • Mirpurkhas,
  • Sheikhupura,
  • Quetta,
  • Peshawar,
  • Larkana

• Customers that are doing full Payment upfront by credit card/debit card will receive free delivery. Payments can also be received through Jazzcash, Easypaisa and Transferwise in Bazzle Account.
• Customers are required to send the payment slip via WhatsApp at (+92) 321 920 6620.
• All orders will be sent through TCS for premium delivery experience.

With the current climate across the globe, international suppliers are struggling to work within the restrictions put in place. Whilst we’re working to ensure your products are exactly as advertised, there may be cases where very small amendments are made to the bunch, or the balloon, that you receive. Changes to the style of the bunch will only be made if the Bazzle Creative and Balloon Art Team are happy with the overall look and feel of the bunch and that it matches as close as possible to the one ordered. If there are any changes that need to be made to your order which completely change the aesthetic of the bunch ordered, our Customer Sales and Service Team will contact you with alternatives.

• Due to the current covid situation, we are running on a heavily reduced team, which makes amendments increasingly difficult to provide.
• If you have any essential changes that you’d like to make to your inflated or personalized order, we need a minimum of 1 working days prior your order being due for delivery to make these amendments and depending on the request there may be an amendment charge.
• You can cancel the order 1 day before it’s due for delivery. After which we will not be able to cancel the order unfortunately and 100% charges will apply.

Of course! We want to make it as easy for you as possible and will certainly change the delivery address if you connect with the team via social media channels or via our corporate helpline number (+92) 321 920 6620. Please note, once the item has been dispatched from Bazzle’s office any changes to the delivery address will not be possible.

Once the balloon has been dispatched from Bazzle Balloons, our couriers offer the option for you to communicate with them. Bazzle Balloons are not liable for any delivery directions provided by the customer to our couriers.

We are unable to accept returns of inflated and personalized orders. Due to their nature, they are perishable and individually created for each customer, therefore, cannot be refunded.

At the final stage of the checkout, you will be able to choose the delivery date for your products. We advise that you have the items delivered the day before you need them to be on the safe side! 

Whilst we understand that sending a gift is ideally to be a surprise, we do suggest that you let your recipient know that they have a parcel coming so they can let you know if they will be available to sign for the gift. If they are not at home the courier will reattempt delivery the following day. Unfortunately, we are unable to issue any delivery charge refunds if the recipient is not at home.

We’d love to help! To learn more about how our balloon installations work, please explore our Bazzle Events page.

• Our Inflated Balloons last for up to 5 days depending on how the balloons are stored. 
• Our balloons are designed for display and not to be used as a toy. The balloons need to be stored at cool temperature in order to be in the best condition possible. You can leave these in or outside the delivery box however, we will always advise double-checking the products when they arrive to ensure you are happy with them.
• Some balloons, arrive on multiple weights so that they can be displayed individually. This may result in the ribbons getting tangled during transit and can be easily separated once out of their box. We’re unable to provide refunds for tangled ribbons or Tassels.

• Late Delivery:
  • If for any reason that excludes weather, uncertain conditions in the city like strikes, rallies or blockades and natural disasters Bazzle fails to deliver on the day of the order, we will refund the delivery charges. This would not be applicable where the customer were offered Free Delivery.
• Please follow the below process to apply for refund.
  • You can call us on (+92) 321 920 6620 to register your request. Bazzle Customer Service team will verify from our Courier Partner and update you of the status and Your refund will processed accordingly. All cases are responded in One working day and resolved in 3 to 4 working days, if not earlier.

• If the balloons are received damaged, or less then ordered in anyway, we will replace it or refund the cost of the item damaged or missing, and not the whole order. If you no longer require the order on the account if it being late, or damaged fully, we reserve the right to ask you not to receive it and file a complaint there and then. The process to file the complaint is as follows:
• You can call us on (+92) 321 920 6620 to speak to our Customer Service Manager and share picture & video evidence via WhatsApp. Please note that the Damaged Delivery Request will have to be made within 5 hours after the Bazzle Balloon is received.
• As our products are fragile, we’re unable to issue discounts or refunds if an image of the faulty item isn’t provided within 5 hours of arrival. 
• Following policy will help you process refund in a civil manner without any hassle and a positive outcome. All complaints are responded in One working day and resolved in 3 to 4 working days, if not earlier.

We work 7 days a week and are operating from 9 am in the morning to 12midnight. You can call us at (+92) 321 920 6620